Charge the speaker using the included cable and recommended power adapter before trying to turn it on.<\/p><\/div>\n
Battery Charging Issues \u2013 Try Using a Different Charger or a Different Charging Method<\/b><\/h3>\n
If you still can\u2019t turn on SONOS Roam, try using a different charger, charging cable, or entirely different charging method (wireless charging instead of wired charging). <\/span><\/p>\nYou can charge your SONOS Roam wirelessly using the charging pad (sold separately), or you can charge it using the power cable and adapter. Try both methods if you can\u2019t turn on your speaker.<\/p><\/div>\n
If the battery is still not charging, the problem is not in the charging equipment. It could be a dead battery, a damaged USB-C charging port, or some other internal component. All these issues are hard to fix and require you to open the speaker and replace the damaged part. <\/span><\/p>\nMaybe It\u2019s a Firmware Glitch \u2013Reset or Update the Speaker<\/b><\/h3>\n
Firmware bugs and glitches can cause all kinds of issues. They can prevent the speaker from turning on or off. If you can\u2019t turn it off, you can try to update it to eliminate the bug. <\/span><\/p>\n