Try disabling Bluetooth on your PC. If Bluetooth is enabled and your PC was previously connected to some wireless headset or mic, it may connect again to that headset\/mic and set it automatically as the default device. When that happens, the mic on your HyperX Cloud II microphone will not work.<\/p><\/div>\n
Therefore, stop this possibility by switching off Bluetooth on the device to which the HyperX Cloud 2 headset is connected. Also, power off wireless devices in the vicinity that have previously been connected to your device. <\/span><\/p>\nClean the Connectors and Plugs<\/b><\/h3>\n
It is common for <\/span>dirt and debris<\/b> to get into the ports on your device and the mic port on the headsets. <\/span><\/p>\nEnsure the 3.5mm plug and the ports they enter are clean and dry<\/b>.<\/span><\/p>\nYou can use a microfiber cloth and a cotton swab to clean them if they are dirty. <\/span><\/p>\nWrap a small portion of the cloth on one end of the matchstick and use it to clean hard-to-reach areas like the 3.5mm ports. <\/span><\/p>\nClean the ports and plugs if they are dirty.<\/p><\/div>\n
Also, <\/span>remember to clean the USB-A connector on the USB control box<\/b>. <\/span><\/p>\nCompressed air is also handy when the ports are too dusty and hard to clean<\/b>. <\/span><\/p>\nYou can also improvise on ways to clean the headsets; just ensure you do not damage anything else. <\/span><\/p>\nUse the Headset Without the USB Control Box<\/b><\/h3>\n
The HyperX Cloud II headsets have a USB control box that gives users more control over the headset and its mic. <\/span><\/p>\nThe box can mute\/unmute the mic, adjust the audio input and output, and update the headset firmware. <\/span><\/p>\nSometimes, this box or its firmware can malfunction, or your device does not support the connection it establishes<\/b>. <\/span><\/p>\nYou can <\/span>remove the box and connect the headset directly to your device via the 3.5mm connection<\/b>.<\/span><\/p>\nTry using the headset without the USB box.<\/p><\/div>\n
Also, <\/span>consider using a different splitter if you were using one to connect the headset and its mic to your device<\/b>. Devices that use different ports for audio input and output via the headsets need a splitter.<\/span><\/p>\nYou can use the USB control box if you are not using it. That way, the possibility that the 3.5mm port on your device is damaged is ruled out. <\/span><\/p>\nRestart Your Device<\/b><\/h3>\n
A <\/span>system restart usually solves minor errors that prevent devices from functioning properly<\/b>. <\/span><\/p>\nConsider restarting the device the HyperX Cloud II headset is connected to and check if the mic starts working.<\/span><\/p>\nThe restart works because it allows the device to shut down all processes and restart them<\/b>. This clears bugs that could be preventing the mic from working. <\/span><\/p>\nRestarting your PC might clear the software bugs preventing the microphone from working.<\/p><\/div>\n
Test the Headset on a Different Device<\/b><\/h3>\n
Another troubleshooting measure you can take is <\/span>testing the HyperX Cloud 2 headset on a different device<\/b>. This way, you can check whether the problem is the headset or your device.<\/span><\/p>\n