Turtle Beach Headset Not Turning ON or OFF \u2013 Fixing Guide<\/b><\/a><\/li>\n<\/ul>\n<\/div>\nHow to Turn SteelSeries Arctis 9X ON and OFF?<\/b><\/h2>\n
Short-pressing the power button on your Arctis 9X will do nothing. <\/span>You need to press and hold for about 3 seconds to turn the headset on<\/b>. To turn it off, press and hold again until the LED turns off. <\/span><\/p>\n<\/span>Note:<\/b>
When you press the power button shortly, while the headset is already on, you will switch the EQ preset. There are 4 presets to choose from \u2013 flat, bass boost, smiley, and focus.<\/div><\/div><\/span><\/p>\nPress and hold for 3 seconds to turn Arctis 9X ON or OFF.<\/p><\/div>\n
When the headset turns on, you will see the LED slowly flashing green, yellow, or red, depending on the battery status. Then, the LED will turn to flashing white (connected to Xbox) or flashing blue (connected via Bluetooth).<\/span><\/p>\nThe LED between the power and Bluetooth buttons will illuminate to indicate the headset is turned on.<\/p><\/div>\n
Why Is Your SteelSeries Arctis 9X Not Turning On \u2013 Possible Causes<\/b><\/h2>\n
Most commonly, Arctis 9X will refuse to turn on due to some kind of hardware failure, usually a broken power button or a dead battery<\/b>. But don\u2019t jump to conclusions!<\/span><\/p>\nFirmware bugs and glitches can cause Arctis 9X powering issues<\/b>. The good thing about firmware issues is that <\/span>they can be all fixed by resetting or updating the headset<\/b>. <\/span><\/p>\nDischarged battery<\/b> will also result in Arctis 9X not turning on. This one is also easy to fix \u2013 just charge the battery. <\/span><\/p>\nIf the battery is not charging and it doesn\u2019t have any charge left, the headset will also refuse to turn on. Things that could cause this issue include <\/span>incompatible charging equipment<\/b>, <\/span>damaged charging equipment<\/b>, and a <\/span>dirty\/damaged charging port<\/b>.<\/span><\/p>\nFinally, hardware failures that could cause the powering issues include:<\/span><\/p>\n\n
\n- <\/i> Broken power button<\/span><\/li>\n
- <\/i> Damaged charging port<\/span><\/li>\n
- <\/i> Dead battery<\/span><\/li>\n
- <\/i> Damaged wiring<\/span><\/li>\n
- <\/i> Dead\/fried PCB<\/span><\/li>\n<\/ul>\n<\/div>\n
Arctis 9X Not Turning ON \u2013 Common Causes<\/p><\/div>\n
Fixing SteelSeries Arctis 9X That Won\u2019t Turn On<\/b><\/h2>\n
It\u2019s never a good idea to open the headset immediately after experiencing an issue. The problem is not always inside<\/b>. Sometimes, these issues can be fixed by simple actions that don\u2019t require a lot of work and can be done in just a few seconds. So, let\u2019s try those simple things first. <\/span><\/p>\n<\/span>Note:<\/b>
If your Arctis 9X is under warranty, I don\u2019t recommend opening it at all. After trying the basic troubleshooting steps, you should contact SteelSeries support.<\/div><\/div><\/span><\/p>\nTry Pressing the Power Button Multiple Times<\/b><\/h3>\n
The power button on the outside might be losing contact with the power button on the PCB, causing the headset not to turn on<\/b>. Pressing the button multiple times, then pressing and holding, or pressing the button slightly harder than usual might force your headset to turn on. <\/span><\/p>\nThe bad news, if this method works, is that your power button is slowly dying<\/b>. Eventually, it will break. So, you can deal with the issue now, or wait for the button to break and then deal with it. <\/span><\/p>\n<\/span>Note:<\/b>
Fixing and replacing the power button on an Arctis 9X will be explained in one of the following sections.<\/div><\/div><\/span><\/p>\nPress the power button multiple times, then press and hold, or try pressing the button a little bit harder.<\/p><\/div>\n
Inspect the Power Button for Damage<\/b><\/h3>\n
If you notice the button sunk inside or doesn\u2019t behave the same as before (doesn\u2019t make the same click as before), pressing it multiple times will not help<\/b>. <\/span><\/p>\nAlso, if you don’t see the button and hear rattling inside the cup, your power button most probably broke off. <\/span><\/p>\nYou have to open the headset and fix the broken button by soldering it back onto the PCB.<\/b><\/p>\n
Scroll down to see video instructions on how to fix the broken power button on Arctis 9X. <\/span><\/p>\nReset\/Update Your SteelSeries Arctis 9X<\/b><\/h3>\n
If your Arctis 9X looks perfectly fine and undamaged, your powering issue might be caused by a firmware bug<\/b>. Luckily, firmware bugs are easy to fix. A simple reset or update will bring your Arctis 9X back to life. <\/span><\/p>\nHow to Reset Arctis 9X?<\/b><\/h4>\n
Arctis 9X has a reset button, but it’s hidden. To locate it, you have to <\/span>remove the earpad from the right cup<\/b> (the one without the microphone) and <\/span>locate a tiny pinhole at the bottom<\/b>. <\/span>Don\u2019t mistake it for three holes where the screws are \u2013 those holes are bigger than the reset pinhole<\/b>. <\/span><\/p>\n