Why Is My Jabra Headset Microphone Not Working?

Jabra headsets are the epitome of modern professional business headsets. Most of the time, you just have to connect them to your PC or phone, and everything will work instantly. The right drivers will be installed without your intervention, and all the default settings will be applied. 

Unfortunately, things can get weird occasionally. For example, the microphone on your Jabra headset might suddenly stop working. This is a common issue Jabra users experience with their headsets. But there’s no reason to panic. There are many things you can do to potentially fix your Jabra headset microphone. 

In this post, I will guide you through the troubleshooting process and try to cover every possible angle. Hopefully, one of the suggested tips will fix the mic issue. 

Key Takeaways

Headset Mic Not Working on Windows 11 PC – Troubleshooting Tips

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Finding the Culprit

When the microphone on your Jabra headset is not working, the problem is either in your headset or your PC/phone. So, let’s discover which one it is.

Try Connecting Your Headset to a Different Device

If your Jabra headset is working properly when connected to other PCs, the problem is most probably in your PC. There has to be something wrong with the settings on your PC. 

If the headset is working on other computers, the problem is probably in your PC. Some of your PC’s settings are causing the issue.

If the headset’s microphone is not working on any PC, your Jabra headset’s mic is probably faulty.

Ways to Fix a Jabra Headset Microphone That’s Not Working

The Mute Button Is Pressed – Unmute Your Mic

Some Jabra headsets have a MUTE button. When pressed, it will mute the microphone instantly. You are supposed to see some kind of indication on your PC telling you the mic is muted, but it’s also possible that there’s no indication of any kind. So, check your headset and try pressing the MUTE button to unmute the microphone. 

Some Jabra headsets (like Jabra Evolve2 65/65 Flex) have a dedicated MUTE button. Try pressing it to unmute your microphone. 

There are also Jabra headsets with a boom arm that automatically mutes the microphone when you move the boom arm up. So, the boom arm functions as the MUTE button. If this arm malfunctions or misbehaves, the mic might stay muted even if the boom arm is down. 

The boom arm might be causing the microphone issue with your Jabra headset. Try moving it up and down a few times.

Restart Everything

This is a basic troubleshooting measure applicable to any piece of electronics. But you are not going to restart just your headset. You will also restart the device your headset is connected to. 

Start by restarting every piece of equipment used with your Jabra headset (including the headset).

Disconnect the headset from your PC (remove the Jabra Link adapter, as well), restart the PC, and then turn off your headset. Wait for the PC to turn on. Then, connect the headset to your PC, and turn it back on. 

If you’re having problems when the headset is connected to your phone via Bluetooth, you should also forget the headset from the list of paired devices. Then, restart your phone, restart the headset, and pair it again with your phone. 

Reset Your Jabra Headset

Resetting is not the first thing you want to do when your phone, PC, TV, or some other device is malfunctioning. All these devices have too many custom settings saved on them, and you don’t want to set everything from scratch. 

But when it comes to headsets, headphones, or earbuds, reset is not such a bad idea. They only store pairing information about previously paired devices, and that’s it. You will lose that pairing information, but you can pair the headset in seconds. So, you won’t lose anything. 

Not all Jabra headsets follow the same reset procedure. On most headsets, you have to press the Answer/Multifunction button and the VOL UP button until the LED light blinks purple (or flashes green multiple times).

Press the VOL UP and ANSWER button until the LED light blinks purple (instructions apply to Jabra Evolve2 75).

How to Reset a Jabra Headset (Jabra Evolve 65)

Allow Apps to Access Your Jabra Headset Microphone

If your mic is not working when the headset is connected to your Windows PC, there are a few things you need to check. 

First, you need to enable mic access and allow apps to access your microphone in Windows Privacy and Security Settings. 

Settings – Privacy & Security – Microphone – Enable Mic Access and Let Apps Access Your Microphone.

While at it, check if the app used for conversations and video calls is enabled (like Skype or Microsoft Teams).

If one of the apps used with the headset is disabled, enable it. 

Set Your Microphone as Default Device

If your Jabra headset is not set as the default device in your Windows sound settings, your microphone will not work, and you won’t hear the sound coming from the headset. So, set the headset as your default device.

Go to Control Panel – Hardware and Sound – Sound – Playback – Select your Jabra headset and Set Default. Then, go to the Recording tab, select your Jabra headset again, and make it default. Click Apply, and then OK.

Unmute Microphone in Sound Settings

If you can hear the sound coming from your headset, but the mic is not working, you should make a few more adjustments in Sound settings. 

In Sound settings, go to the Recording Tab. Make your headset the default device (same as in the previous step). Now, right-click on your headset, and go to Properties. 

Under the General tab, select Use This Device (Enable). 

Then, go to the Levels tab, and set the volume to max (or your acceptable level). Finally, make sure the mic is not muted. 

Step 1: Control Panel – Hardware and Sound – Sound – Recording – Select your Headset and make it the default device. Step 2: Right-click on the headset – Properties – General – Use this device (enable). Step 3: Levels tab – adjust volume and unmute the microphone.

Update Audio Drivers

Outdated audio drivers might be causing your microphone issue. 

Go to Device Manager and select Audio Inputs/Outputs. Select your microphone and right-click on it. Click on Update. 

You should also try updating related drivers under Sound, video, and game controllers. 

Updating the microphone and headset drivers might fix the faulty microphone. 

Uninstall/Reinstall the Audio Drivers

If there are no available driver updates, you should also try uninstalling and reinstalling the drivers. Do this for all drivers related to your Jabra headset and microphone (Audio Inputs and Outputs as well as Sound, video, and game controllers). 

Device Manager – Audio Inputs/Outputs – Right-click on microphone – Uninstall Device.

Check for Windows Updates

Nobody likes Windows updates, but they can be useful sometimes. Updating your Windows might even fix your Jabra headset microphone issue. 

Go to Settings – Windows Update – Check for Updates.

Create Another Windows User Account

If there’s something wrong with your Windows account settings, creating a new one might fix the microphone issue. 

Step 1: Go to Settings – Accounts – Family and Other Users.

Step 2: Click on Add other user

Steps 3 and 4: Opt for adding a new user without a Microsoft account (it’s simpler).

Step 5: Enter the username and password for the new user account. 

From here, follow the on-screen instructions and finish creating a new account. Once done, log into this new account and connect your headset. Check if the microphone is now working. If it’s still not working, let’s try other fixes. 

How to Add a New User Account to Your Windows 11 PC

Check Jabra Direct Settings

Some Jabra headsets come with the Jabra Direct desktop app. The app is designed to improve your experience. You can use it to personalize your headset, update it, and adjust all kinds of advanced features. However, some of the settings might be preventing your Jabra microphone from working. Let’s try a few things.

Update Headset and USB Transmitter

When you open the app, the Device tab should open. Under this tab, you should see your Jabra headset and your Jabra USB transmitter (aka Jabra Link). If there’s an update available, you should see the notification above your headset’s name. Click on Update now to update your headset and transmitter. 

Another option is to click on the Updates tab and select Update Now.

Updating your Jabra headset and a USB Bluetooth adapter will fix known firmware issues. In the process, it might even fix the microphone.

Disable Mute Call by On-Ear Detection

This feature can be handy, but it can also cause problems. A firmware glitch can affect the way this feature works – the microphone might stay muted even though the headset is on your head. Disabling the Mute Call by On-Ear Detection might fix the issue. 

Malfunctioning on-ear detection sensors might be causing problems with your Jabra headset microphone.

Uninstall and Reinstall Jabra Direct 

Some of the settings in your Jabra Direct app might be interfering with your headset’s functionality. Instead of looking for the settings causing the issue, try uninstalling and reinstalling the app. This will revert all the settings to factory default values.

Check In-App Mic Settings (Microsoft Teams and Skype)

Adjusting the settings on your Windows/Mac computer and within the Jabra Direct app is not enough. There are also headset and microphone settings in the apps you’re using to communicate with your colleagues and friends. 

In your Microsoft Team app, click on your account, then go to Settings.

Microsoft Teams – Account – Settings

Then, open the Devices tab and check if the right device is selected. Select your Jabra headset as your audio device, speaker, and microphone. 

Settings – Devices – Set Jabra headset as your primary communication device.

Also, when you open the Microsoft Teams app, make sure the right device (your Jabra headset) is selected and the microphone is enabled.

On the Home Screen, select the appropriate communication device and unmute the microphone.

If using Skype, go to Settings and select Audio & Video. Select your Jabra headset as the primary communication device. You could also try disabling automatic microphone adjustments.

Skype – Settings – Audio&Video – Set Jabra Headset as Primary Communication Device.

Wired Jabra Headsets – Hardware Compatibility Issues

If your headset has a 3.5mm audio connector (wired Jabra headset), and you are getting audio from your headset, but the microphone is not working, you might be dealing with a hardware compatibility issue.

Jabra headsets with microphones come with 3.5mm TRRS connectors. If your PC has one or two 3.5mm TRS connectors, the headset and your PC will not be compatible. 

TRS connector only transmits two signals – left and right audio. TRRS connectors transmit three signals – left/right audio and microphone.

Some desktop PCs have two separate 3.5mm inputs – one for the headphones and the other for the microphone. Some PCs may only have one 3.5mm TRS connector for headphones (no mic connector). Most laptops should have TRRS 3.5mm inputs. 

The icon above or next to the connector should indicate whether the input is TRS or TRRS. If it’s TRRS, you will see a headphone/microphone icon. If it’s TRS, you will see a headphone icon without a microphone. If there are two separate TRS inputs (for the headphone and mic), there will be an icon next to each input indicating what should be connected to that input. 

To connect a headset with a single 3.5mm connector, you need a PC with a compatible 3.5mm TRRS input.

So, when connecting a headset with a 3.5mm TRRS connector to a PC that has TRS connectors, you will have to use some kind of adapter to make the microphone work. 

If you connect the headset to a TRS headphone jack, the sound will come through your headset, but the microphone will not work. Get a 3.5mm (F) TRRS to 2×3.5mm (M) TRS adapter to make these inputs compatible. 

UGREEN Adapter Cable (3.5mm (F) TRRS to 2×3.5mm (M) TRS)

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Fixing a Wired Headset Mic with a 3.5mm Jack

Mic is Damaged/Broken

When the microphone on your Jabra headset is not working, it’s usually a software/firmware issue. However, you can’t rule out the possibility that you are dealing with a dead, broken, or damaged microphone.

Contact Jabra

If your headset is under warranty, this should be your first move after trying all the fixes explained in this article. Jabra’s support team will probably guide you through some of the troubleshooting steps mentioned in this post, so you can tell them you have already tried everything. 

If they can’t find the solution that works for you, they will ask you to send your headset for repair, or they may send you a replacement unit. 

Enable Earcup Microphones in Jabra Direct 

Besides the primary microphone (boom arm), the latest Jabra headsets (such as Jabra Evolve2 75) also have an array of built-in microphones in the earcups. So, if the primary mic is not working, you could enable those secondary microphones, and keep the conversation going.

Enabling Earcup Microphones will allow you to use the headset even if the primary boom arm microphone is not working.

Use an External Microphone

The second option would be to buy a separate microphone and use it instead of the one on your Jabra headset. It’s not the most convenient option, but it can be a cheap temporary solution, especially if you can’t afford a new quality headset right now. 

Blue Snowball iCE – USB Microphone by Logitech

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Frequently Asked Questions

Conclusion

Microphones on our headsets tend to stop working when we need them the most. Troubleshooting and fixing them quickly is not always an easy task. Sometimes, the only option is buying a new headset. 

I hope this guide helped you figure out why your Jabra headset microphone is not working and find the right fix. If the suggested troubleshooting tips don’t fix your headset, try contacting Jabra support and asking for their help.