Jabra headsets are the epitome of modern professional business headsets. Most of the time, you just have to connect them to your PC or phone, and everything will work instantly. The right drivers will be installed without your intervention, and all the default settings will be applied.
Unfortunately, things can get weird occasionally. For example, the microphone on your Jabra headset might suddenly stop working. This is a common issue Jabra users experience with their headsets. But there’s no reason to panic. There are many things you can do to potentially fix your Jabra headset microphone.
In this post, I will guide you through the troubleshooting process and try to cover every possible angle. Hopefully, one of the suggested tips will fix the mic issue.
- First, you need to determine whether your device’s settings are causing the issue or the mic is simply broken. Try connecting your headset to a different PC or some other device. If the microphone is working on other devices, you need to find the setting on your device that’s causing the issue.
- If the microphone is not working when the headset is connected to other devices, you are probably dealing with a firmware glitch or a damaged/dead microphone. So, in this case, the problem is in the microphone, not your PC.
- A better option is a misconfigured PC. However, finding the setting that is causing this issue can be confusing. It could be some sort of Windows setting or a malfunctioning driver. Furthermore, some settings in the Jabra Direct app could be causing the issue. Finally, the app you’re using for meetings and conversations (Skype or Microsoft Teams) might be causing the issue.
Headset Mic Not Working on Windows 11 PC – Troubleshooting Tips
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Finding the Culprit
When the microphone on your Jabra headset is not working, the problem is either in your headset or your PC/phone. So, let’s discover which one it is.
Try Connecting Your Headset to a Different Device
If your Jabra headset is working properly when connected to other PCs, the problem is most probably in your PC. There has to be something wrong with the settings on your PC.
If the headset’s microphone is not working on any PC, your Jabra headset’s mic is probably faulty.
Ways to Fix a Jabra Headset Microphone That’s Not Working
The Mute Button Is Pressed – Unmute Your Mic
Some Jabra headsets have a MUTE button. When pressed, it will mute the microphone instantly. You are supposed to see some kind of indication on your PC telling you the mic is muted, but it’s also possible that there’s no indication of any kind. So, check your headset and try pressing the MUTE button to unmute the microphone.
There are also Jabra headsets with a boom arm that automatically mutes the microphone when you move the boom arm up. So, the boom arm functions as the MUTE button. If this arm malfunctions or misbehaves, the mic might stay muted even if the boom arm is down.
This is a basic troubleshooting measure applicable to any piece of electronics. But you are not going to restart just your headset. You will also restart the device your headset is connected to.
Disconnect the headset from your PC (remove the Jabra Link adapter, as well), restart the PC, and then turn off your headset. Wait for the PC to turn on. Then, connect the headset to your PC, and turn it back on.
If you’re having problems when the headset is connected to your phone via Bluetooth, you should also forget the headset from the list of paired devices. Then, restart your phone, restart the headset, and pair it again with your phone.
Reset Your Jabra Headset
Resetting is not the first thing you want to do when your phone, PC, TV, or some other device is malfunctioning. All these devices have too many custom settings saved on them, and you don’t want to set everything from scratch.
But when it comes to headsets, headphones, or earbuds, reset is not such a bad idea. They only store pairing information about previously paired devices, and that’s it. You will lose that pairing information, but you can pair the headset in seconds. So, you won’t lose anything.
Not all Jabra headsets follow the same reset procedure. On most headsets, you have to press the Answer/Multifunction button and the VOL UP button until the LED light blinks purple (or flashes green multiple times).
How to Reset a Jabra Headset (Jabra Evolve 65)
Allow Apps to Access Your Jabra Headset Microphone
If your mic is not working when the headset is connected to your Windows PC, there are a few things you need to check.
First, you need to enable mic access and allow apps to access your microphone in Windows Privacy and Security Settings.
While at it, check if the app used for conversations and video calls is enabled (like Skype or Microsoft Teams).
Set Your Microphone as Default Device
If your Jabra headset is not set as the default device in your Windows sound settings, your microphone will not work, and you won’t hear the sound coming from the headset. So, set the headset as your default device.
Unmute Microphone in Sound Settings
If you can hear the sound coming from your headset, but the mic is not working, you should make a few more adjustments in Sound settings.
In Sound settings, go to the Recording Tab. Make your headset the default device (same as in the previous step). Now, right-click on your headset, and go to Properties.
Under the General tab, select Use This Device (Enable).
Then, go to the Levels tab, and set the volume to max (or your acceptable level). Finally, make sure the mic is not muted.
Update Audio Drivers
Outdated audio drivers might be causing your microphone issue.
Go to Device Manager and select Audio Inputs/Outputs. Select your microphone and right-click on it. Click on Update.
You should also try updating related drivers under Sound, video, and game controllers.
Uninstall/Reinstall the Audio Drivers
If there are no available driver updates, you should also try uninstalling and reinstalling the drivers. Do this for all drivers related to your Jabra headset and microphone (Audio Inputs and Outputs as well as Sound, video, and game controllers).
Check for Windows Updates
Nobody likes Windows updates, but they can be useful sometimes. Updating your Windows might even fix your Jabra headset microphone issue.
Create Another Windows User Account
If there’s something wrong with your Windows account settings, creating a new one might fix the microphone issue.
From here, follow the on-screen instructions and finish creating a new account. Once done, log into this new account and connect your headset. Check if the microphone is now working. If it’s still not working, let’s try other fixes.
How to Add a New User Account to Your Windows 11 PC
Check Jabra Direct Settings
Some Jabra headsets come with the Jabra Direct desktop app. The app is designed to improve your experience. You can use it to personalize your headset, update it, and adjust all kinds of advanced features. However, some of the settings might be preventing your Jabra microphone from working. Let’s try a few things.
Update Headset and USB Transmitter
When you open the app, the Device tab should open. Under this tab, you should see your Jabra headset and your Jabra USB transmitter (aka Jabra Link). If there’s an update available, you should see the notification above your headset’s name. Click on Update now to update your headset and transmitter.
Another option is to click on the Updates tab and select Update Now.
Disable Mute Call by On-Ear Detection
This feature can be handy, but it can also cause problems. A firmware glitch can affect the way this feature works – the microphone might stay muted even though the headset is on your head. Disabling the Mute Call by On-Ear Detection might fix the issue.
Uninstall and Reinstall Jabra Direct
Some of the settings in your Jabra Direct app might be interfering with your headset’s functionality. Instead of looking for the settings causing the issue, try uninstalling and reinstalling the app. This will revert all the settings to factory default values.
Check In-App Mic Settings (Microsoft Teams and Skype)
Adjusting the settings on your Windows/Mac computer and within the Jabra Direct app is not enough. There are also headset and microphone settings in the apps you’re using to communicate with your colleagues and friends.
In your Microsoft Team app, click on your account, then go to Settings.
Then, open the Devices tab and check if the right device is selected. Select your Jabra headset as your audio device, speaker, and microphone.
Also, when you open the Microsoft Teams app, make sure the right device (your Jabra headset) is selected and the microphone is enabled.
If using Skype, go to Settings and select Audio & Video. Select your Jabra headset as the primary communication device. You could also try disabling automatic microphone adjustments.
Wired Jabra Headsets – Hardware Compatibility Issues
If your headset has a 3.5mm audio connector (wired Jabra headset), and you are getting audio from your headset, but the microphone is not working, you might be dealing with a hardware compatibility issue.
Some desktop PCs have two separate 3.5mm inputs – one for the headphones and the other for the microphone. Some PCs may only have one 3.5mm TRS connector for headphones (no mic connector). Most laptops should have TRRS 3.5mm inputs.
The icon above or next to the connector should indicate whether the input is TRS or TRRS. If it’s TRRS, you will see a headphone/microphone icon. If it’s TRS, you will see a headphone icon without a microphone. If there are two separate TRS inputs (for the headphone and mic), there will be an icon next to each input indicating what should be connected to that input.
So, when connecting a headset with a 3.5mm TRRS connector to a PC that has TRS connectors, you will have to use some kind of adapter to make the microphone work.
If you connect the headset to a TRS headphone jack, the sound will come through your headset, but the microphone will not work. Get a 3.5mm (F) TRRS to 2×3.5mm (M) TRS adapter to make these inputs compatible.
UGREEN Adapter Cable (3.5mm (F) TRRS to 2×3.5mm (M) TRS)
Fixing a Wired Headset Mic with a 3.5mm Jack
Mic is Damaged/Broken
When the microphone on your Jabra headset is not working, it’s usually a software/firmware issue. However, you can’t rule out the possibility that you are dealing with a dead, broken, or damaged microphone.
If your headset is under warranty, this should be your first move after trying all the fixes explained in this article. Jabra’s support team will probably guide you through some of the troubleshooting steps mentioned in this post, so you can tell them you have already tried everything.
If they can’t find the solution that works for you, they will ask you to send your headset for repair, or they may send you a replacement unit.
Enable Earcup Microphones in Jabra Direct
Besides the primary microphone (boom arm), the latest Jabra headsets (such as Jabra Evolve2 75) also have an array of built-in microphones in the earcups. So, if the primary mic is not working, you could enable those secondary microphones, and keep the conversation going.
Use an External Microphone
The second option would be to buy a separate microphone and use it instead of the one on your Jabra headset. It’s not the most convenient option, but it can be a cheap temporary solution, especially if you can’t afford a new quality headset right now.
Blue Snowball iCE – USB Microphone by Logitech
Frequently Asked Questions
- Question: Why is my Jabra headset microphone not working?
- Answer: Microphone malfunctions on Jabra headsets are usually caused by software/firmware issues that can be fixed by adjusting the settings on your Windows/macOS PC, Jabra Direct settings, or in-app settings (Microsoft Teams Settings or Skype Settings). If you are using a wired headset, it could also be a compatibility issue.
- Regardless of how often software and firmware glitches cause microphone issues, you should never rule out the possibility that you are dealing with a damaged/broken microphone.
- Question: Why is my Jabra headset mic not working in Microsoft Teams?
- Answer: If your Jabra headset microphone is working in other apps, the issues must be caused by the Microsoft Teams settings. Click on your Account icon, go to Settings, and select Devices.
- Check if your Jabra headset and microphone are selected under Speaker and Microphone.
- If the first fix doesn’t work, try removing the headset from the Microsoft Teams’ device list and re-adding it.
- Question: How do I reset my Jabra headset?
- Answer: The reset procedure is not exactly the same for every Jabra headset, but most headsets follow the same procedure.
- You need to turn on your headset and press the VOL UP and ANSWER/MULTIFUNCTION buttons for a few seconds. Depending on the model, the LED will flash purple or blink green a few times (depending on the model), indicating the headset has been reset.
- Question: Can a Jabra headset be repaired?
- Answer: Yes, it can be repaired. If your headset is under warranty and wasn’t used inadequately, Jabra support will repair or replace your headset.
- Question: Why is my Jabra headset mic so quiet?
- Answer: Your mic might be quiet because of a software/firmware issue. You could try updating or resetting your headset. If the problem persists, try adjusting your microphone volume level in Sound settings on your PC or in Jabra Direct settings. Furthermore, check your mic volume settings in apps like Microsoft Teams and Skype.
- Question: How do I reset my Jabra 65 headset?
- Answer: Make sure your headset is turned on. Press the VOL UP and ANSWER/MULTIFUNCTION buttons for a few seconds (until the LED starts blinking).
- Question: How do I stop my Jabra headset from echoing?
- Answer: Echoing issues are usually caused by inappropriate microphone volume settings. To be more specific, your mic volume is probably set too high. Reduce the mic volume and check if this solves the issue by making a test call.
Microphones on our headsets tend to stop working when we need them the most. Troubleshooting and fixing them quickly is not always an easy task. Sometimes, the only option is buying a new headset.
I hope this guide helped you figure out why your Jabra headset microphone is not working and find the right fix. If the suggested troubleshooting tips don’t fix your headset, try contacting Jabra support and asking for their help.