Beats by Dre is known for producing premium headphones, earphones, and speakers. As such, most users don’t mind spending a fortune on Beats products.
Fortunately, you can get your Beats fixed or replaced by Apple in as little as three days.
Depending on the cause and extent of damage, you might enjoy a free repair service or pay a small fee to cover replacement parts.
- You can get your Beats fixed by a local technician or an Apple Authorized Service Provider. Alternatively, you can take your device to an Apple Store for servicing or replacement.
- Apple Warranty does not cover issues caused by accidental damage.
- Service and replacement costs vary depending on the product, issue, and warranty coverage. You can get an estimate for out-of-warranty costs via the Get an Estimate tool.
- You can call Apple support or start an online chat with a customer representative to submit a service request.
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What Beats Products Can You Send for Repairs?
Apple promises to service various products covered by their warranties. That said, out-of-warranty products require you to pay a fee for repairs.
The company will service or replace the following issues:
Unfortunately, older or vintage products might be ineligible for hardware service due to the unavailability of replacement parts.
You can check if your Beats qualify for repairs or replacements by contacting Apple Support or visiting their website. If hardware service is unavailable for your Beats, the only option is to take them to a reputable third-party technician.
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How to Get Your Beats Fixed?
Dealing with broken or damaged headphones can be frustrating. The good news is you can get your Beats fixed by a local technician or technicians from Apple. Simply call Apple support or start an online chat with a customer representative to make a service request.
You can also fix the problem yourself without involving a technician. For instance, replacing Beats ear pads is a Do-It-Yourself task. You only need to purchase a replacement kit and follow my previous guide to replace the headphone pads.
Follow these steps to make a service request with Apple for your Beats product:
- Launch your preferred web browser.
- Go to the Beats Repair & Service page.
- Click or tap Get Service.
- Go to View your products.
- Log in to your Apple account with your Apple ID.
- If you do not have an Apple account, go to “see all products” on the previous page.
- Click Choose a product.
- Under Devices, Click Beats by Dre.
- Select the topic that best describes your issue.
- Click Continue to view support options.
- Click Find a Location to find an Apple Authorized Service Provider.
- Alternatively, click Chat or Call to arrange a repair.
- Enter your details to start a Chat or wait for a call from Apple to schedule a repair.
- You can also click Schedule a Visit to Apple.
You can mail your damaged Beats to Apple or take them in person to the nearest Apple Store for repairs. Apple will contact you once your Beats are ready for pick-up.
Beats Service & Replacement Costs
Service and replacement costs vary depending on the product, extent of the damage, warranty coverage, and service provider.
It is also important to note that the Apple one-year warranty covers repair and replacement costs for issues caused by manufacturing defects. It does not cover malfunctions caused by accidental damage, meaning you must pay a fee for servicing or a replacement.
When you bring your Beats for fixing, Apple will inspect the device for other issues. If they find additional damage, you could pay an extra fee. If you must ship your Beats to the service center, Apple will add a shipping fee to the total service costs.
You can use the Apple Get an Estimate tool to determine how much you can expect to pay in service or replacement costs. The next section explains how to use this tool.
Using the Apple Get an Estimate Tool
The Apple Get an Estimate tool is ideal for out-of-warranty repairs, as you can use it to determine if it is worth fixing your Beats or purchasing new ones.
You only need to:
- Launch your preferred web browser.
- Go to the Beats Repair & Service page.
- Scroll down to the Get an Estimate tool.
- Select the requested service type.
- Select your Beats product.
- Select your Beats model.
- Click Get estimate.
Beats Repair Timeline
The timeline for fixing your Beats depends on various factors. The extent of the damage and the availability of replacement parts will determine the repair timeline. Scheduled repairs may also impact the service timeline as Apple works on a first-come, first-served basis.
Sometimes, you may have to mail your Beats to Apple and wait for the company to ship them back to you. The additional shipping time might impact how long you may have to wait to receive your Beats. Nevertheless, Apple estimates that repairs take three to ten days from the day they receive your product.
Apple Warranty Options
As you may already know, fixing your Beats can be expensive, depending on the type and extent of the damage. Fortunately, you can use the various warranty options to reduce service or replacement costs.
At the moment, Beats products don’t have a lifetime warranty. You will only enjoy a one-year limited warranty covering your Beats and all accessories included in the package against manufacturing issues. This means you will receive free repairs or replacements for damage caused by manufacturing defects. Apple also guarantees their service and replacement parts for 90 days after the repair.
If you need more protection for your Beats, you can purchase the AppleCare+ warranty. This two-year warranty covers accidental damage at a standard service fee of $29 per incident. It also offers battery replacement at no additional cost if it cannot hold more than 80% of its original capacity.
Frequently Asked Questions
- Question: Can I take my Beats to get fixed?
- Answer: Yes. You can take your Beats headphones for servicing or replacement at an Apple Store, an Apple Authorized Service Center, or a third-party service center.
- Question: How much does it cost to get my Beats fixed?
- Answer: The cost of repairing your Beats depends on the product, problem, and warranty coverage. For instance, fixing manufacturing issues is free under AppleCare+ and the one-year limited warranty coverage while accidental damage incidents cost $29 per service under AppleCare+. You can use the Apple estimate tool to know how much out-of-warranty repairs cost.
- Question: How do I fix my Beats headphones?
- Answer: Fixing your Beats headphones depends on the issue. For software bugs and minor glitches, a reset can help solve the problem. It will restore your headset to factory defaults, correcting minor issues. Hold the power and volume down buttons simultaneously for 10 seconds to reset your headphones. For technical issues, take your Beats to an Apple Service Center.
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- Question: Do Beats have a lifetime warranty?
- Answer: Beats headphones do not have a lifetime warranty. Instead, they have a one-year limited warranty coverage against manufacturing issues. The warranty covers your headphones and all accessories included in the package. It does not include accidental damage. You can purchase AppleCare+ for extra coverage for your Beats headphones and accessories.
- Question: Can I fix my Beats headphones myself?
- Answer: You can fix your Beats headphones, depending on the complexity of the problem. Issues like changing the ear pads or resetting the headphones do not require you to take your headphones to a service center. Technical issues like changing the battery might need you to visit the nearest Apple Authorized Service Provider.
Your Beats will inevitably develop issues over its lifetime. For instance, the battery might fail, the ear pads might wear out with time or your headphones might also have problems caused by manufacturing defects.
The good news is that you can get them fixed by a local technician or an Apple Authorized Service Provider for a small fee.