If you’re searching for value-priced premium earbuds, go for the JLab Go Air Pop. These truly wireless earbuds are cheaper but still match the sound quality of high-end brands. They are comfortable and offer a decent battery life of 32+ hours, making them the ultimate choice for going wireless on a budget. The best part about JLab Go Air Pop earbuds is that they support Dual Connect. You can use either earbud independently with your Bluetooth devices.
But like all earbud brands, the JLab Go Air Pop earbuds are not exempt from malfunctions. One earbud might stop working unexpectedly, ruining your listening experience. Fixing this issue can be frustrating if you don’t know what to do.
This guide explains why your JLab Go Air Pop left earbud is not working and how to fix the problem. Follow along for troubleshooting tips.
Key Takeaways
- You must set up your JLab Go Air Pop earbuds before using them for the first time. The left earbud might not work because of the incorrect initial setup.
- Bluetooth connection problems might cause your JLab Go Air Pop left earbud to stop working when connecting to a new device. Disconnect Bluetooth on previously connected devices to solve the issue.
- Low battery power on your JLab Go Air Pop left earbud can cause it to malfunction. Recharge both earbuds by placing them in their charging case to fix the problem.
- Software bugs and glitches can cause your JLab Go Air Pop left earbud to stop working. Resetting both earbuds can help solve the issue.
- Your JLab Go Air Pop left earbud might not work because of dirt, grime, and gunk. Cleaning your earbuds can help restore their functionality.
Fixing JLab Earbuds When One Side Is Not Working – Troubleshooting Guide
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Why Is My JLab Go Air Pop Left Earbud Not Working?
Troubleshooting your JLab Go Air Pop left earbud that’s not working shouldn’t be an issue if you know why the earbud is acting up. The following are some possible reasons only the right earbud is working.
The Earbuds Are Off
Your left JLab Go Air Pop earbud might not work because it is off. Your JLab Go Air Pop earbuds automatically power on when you remove them from their charging case and go off when you return them to their case.
However, you can manually power your earbuds off through your device’s Bluetooth settings. Go to your mobile device’s Bluetooth setting and disconnect your JLab Go Air Pop earbuds. The earbuds will turn off after 3 minutes of inactivity. If you’re only using the left bud, you may end up thinking the earbud is not working.
If the earbud is off, you must power it on to use it. Fortunately, the process is straightforward.
- Place both earbuds in the charging case.
- Close the charging case lid.
- Wait for about 30 seconds.
- Remove the earbuds from the charging case to power them on.
- You’ll hear a voice prompt saying, “Hello.”
- Check if the LED light is solid white or blinking blue and white.
When in pairing mode, one earbud will blink blue and white, while the other will be solid white. When connected, both buds should blink white.
Incorrect Initialization
You must set up your JLab Go Air Pop earbuds before using them for the first time. The left earbud might develop problems and not work because of an incorrect initial setup.
Follow these steps to set up your JLab Go Air Pop earbuds for the first time:
- Open the charging case.
- Remove the pull tab.
- Take the earbuds out of the case.
- The earbuds will automatically power on.
- The LED indicator on one earbud will turn solid white, and the other will blink blue and white as the earbuds enter pairing mode.
- Turn on Bluetooth on your mobile device and select JLab Go Air Pop.
- A voice prompt will say, “Bluetooth Connected.”
- Both earbuds will flash white lights to indicate a successful setup.
JLab Go Air Pop – User and Troubleshooting Guide
Bluetooth Connection Failure
Your left JLab Go Air Pop earbud might malfunction because of a Bluetooth connection failure. When pairing your earbuds with a new device, previously connected devices might cause issues, leading to connection failure.
Here is how to fix it:
- Place the earbuds in their charging case.
- Turn off Bluetooth from a previously connected device.
- Turn on Bluetooth on your new device.
When connecting earbuds to a new device, disable Bluetooth on the previously connected device
- Take the earbuds out of their charging case.
- The earbuds will automatically power on and enter pairing mode.
- Go to Bluetooth settings on your new device.
- Select JLab Go Air Pop to connect.
Low Battery Power
Sometimes your left JLab Go Air Pop earbud might not work because of a low charge. JLab Go Air Pop earbuds have built-in rechargeable batteries that require a sufficient charge to operate optimally. The earbuds work independently, meaning you can charge them separately. If the left earbud has low battery power, it might not work and instead go off.
When the battery is less than 10%, you’ll hear a voice prompt saying, “Low Battery.”
Fortunately, the earbuds support quick charging. Charging them for only 15 minutes will give you one hour of playback time.
Battery Failure
A low charge might not be the only issue causing your JLab Go Air Pop left earbud not to work. The earbud might malfunction because of battery failure.
Since the JLab Go Air Pop are budget earbuds, you shouldn’t expect them to have high-performance batteries. The built-in batteries might not withstand over 300 charge cycles. For this reason, it is only a matter of time before they lose their holding capacity.
Regrettably, JLab earbuds use non-replaceable rechargeable batteries. The only practical way to solve this issue is to purchase a replacement earbud.
Incorrect Audio Settings
The JLab Go Air Pop earbuds have three EQ settings that let you adjust bass and vocals to your preferences. You can also set audio settings on your connected Bluetooth device for an enhanced listening experience.
However, incorrect audio settings can cause one earbud not to work or produce sound. You may have set the audio balance incorrectly, meaning the right earbud is playing while the left earbud remains mute. Go to your audio settings on your device and adjust the balance slider to play audio from both earbuds.
Check the audio balance slider on your phone – if the toggle is on the right side, the sound will not come out from the left earbud.
Also, iPhones have the Mono Audio option. Normally, you would want this option disabled since most audio tracks are recorded in stereo and you’re using both earbuds because you want to hear them in stereo.
However, when using only one earbud, leaving the Mono Audio disabled could make you think that there’s something wrong with it because the sound is too quiet.
So, when using only the left JLab Go Air Pop earbud, enable Mono Audio on your iPhone.
Enable Mono Audio when using only one earbud. Disable it when using both earbuds.
Software Bugs & Glitches
Your JLab Go Air Pop left earbud might not work because of minor bugs and glitches. Software bugs are widespread with most electronics, and your JLab Go Air Pop earbuds are no exception. The glitches might pop up because of incorrect settings or electrostatic interference.
Fortunately, you can fix this issue by resetting your earbuds. A reset restores the earbuds to factory settings, correcting minor errors and allowing you to configure the earbuds afresh.
Follow these steps to reset your JLab Go Air Pop earbuds:
- Forget both earbuds on your device’s Bluetooth settings.
Forget the earbuds from your devices
- Place both earbuds in their charging case.
- Rapidly tap the touch sensor on one earbud seven times.
- The LED indicator will flash blue four times and then turn off.
- Repeat the same thing with the other earbud.
While both buds are in the case, tap one earbud 7 times and wait for it to blink blue 4 times. Then, repeat the same procedure with the other earbud. This will reset your JLab Go Air Pop buds.
- Remove the earbuds from the charging case.
- Wait for one earbud to blink blue and white and the other to turn solid white.
- Pair your JLab Go Air Pop earbuds with your Bluetooth device.
Dirt Buildup
Your JLab Go Air Pop left earbud might stop working because of dirt and wax buildup. Cleaning both earbuds can help resolve the problem.
You can use a toothpick to dislodge gunk and wax from the ear tip and prevent future buildup.
Since JLab Go Air Pop earbuds are waterproof, you can rinse the ear tips separately under a faucet and leave them to dry naturally.
Since you are cleaning the earbuds, you may want to pay special attention to the charging contacts. You should clean the contacts on the earbuds and on the case. Your left earbud may not work because it doesn’t charge, and the charging issue could be caused by dirty/rusty charging contacts.
Clean the charging contacts to ensure the earbud can charge properly
Physical Damage
Sometimes your left JLab Go Air Pop earbud might not work because it is faulty. Inspect the earbuds for visible damage and contact JLab support for directions to the nearest service center for further assistance.
Frequently Asked Questions
- Question: Why is my left JLab Go Air Pop earbud not working?
- Answer: Your left JLab Go Air Pop earbud might stop working for various reasons. The earbud might be powered off or has a low charge. Bluetooth connection failure and pairing issues might cause one earbud not to work. Sometimes the left earbud might not work because of a software glitch. Physical damage can also cause one earbud to malfunction.
- Question: How do you fix JLab earbuds if one is not working?
- Answer: The first step to troubleshoot a malfunctioning JLab earbud is to check if it is powered on. JLab Go Air Pop earbuds support Dual Connect, allowing you to use either earbud independently. If one is not working, it might be off. You can also fix the malfunctioning earbud by resetting both earbuds. Forget both earbuds on your device’s Bluetooth settings. Next, place both earbuds in their charging case and rapidly tap the touch sensor on one earbud seven times. The LED indicator will flash blue four times and then turn off. Repeat this step with the other earbud. Remove the earbuds from the case and wait for one earbud to blink blue and white and the other to turn solid white.
- Question: Why is only one of my JLab Go Air Pop earbuds connecting?
- Answer: You need to pair your JLab Go Air Pop earbuds with each other to connect to your Bluetooth device. If only one earbud is connecting, unpair your earbuds from your device and reset them to start the pairing process afresh. You may have to repeat the reset process at least three times to be successful.
- Question: Can I use the right JLab Go Air Pop earbud if the left is not working?
- Answer: Yes. You can use the right JLab Go Air Pop earbud if the left is not working. The JLab Go Air Pop buds support Dual Connect, allowing you to use either earbud independently. You can use the right earbud for listening to music and answering phone calls. Both earbuds have comprehensive touch controls for a smooth and seamless audio experience.
- Question: How can I clean my JLab Go Air Pop earbuds?
- Answer: Your JLab Go Air Pop left earbud might stop working because of dirt and wax buildup. Cleaning it can help resolve the problem. Use a Lysol sanitation wipe to clean the bacteria away. You can use a toothpick to dislodge gunk and wax from the ear tip and prevent future buildup. Since JLab Go Air Pop earbuds are waterproof, you can rinse the ear tips separately under a faucet and leave them to dry naturally.
Conclusion
The JLab Go Air Pop are budget earbuds renowned for their quality and reliability. They have comprehensive touch controls and extended battery life for the ultimate wireless performance. However, your left or right earbud might malfunction unexpectedly for various reasons. Fortunately, fixing your left JLab Go Air Pop earbud that’s not working shouldn’t be an issue if you use these troubleshooting tips. Follow this guide to restore your JLab Go Air Pop left earbud.
